Having Trouble With Comcast?

Comcast has several methods Seabrookers can use to tackle issues with Comcast service or billing. Typically the approach many people take is to call Comcast directly if they have problems with connectivity, billing, and/or devices.  You can still do that, but you might want to try one of these other techniques for a faster resolution to your issue:

 Xfinity My Account App

This app lets you pay your bill, manage appointments, view account details as well as troubleshoot any issues you are having with your service.  Comcast reports that 70% of issues are service and outage related.  This app allows you to check outages in your area so you can tell if the issue is in your device or the service area as a whole.  If your problem is in your device, they can send a signal to reset the connection.  In addition, they will call you if they can’t help you through the app. To read more about the Xfinity My Account App, check out these links:

  • What can the Xfinity My Account do? Click here.
  • How can I get the app? Click here.
  • How to fix TV service? Click here.
  • How do I view or pay my bill? Click here.

Account Manager
Comcast has a new Account Manager dedicated to the Seabrook/Kiawah area.  Her name is Tammy Peak and you can text or call her at 843-312-2604.  Her email address is tammy_peak@cable.comcast.com. She will get back to you as soon as possible as her service area includes Seabrook/Kiawah private homes and rentals.

Website
Their website has almost everything you may need.  You can manage your account, receive support for all the devices you have with Comcast, troubleshoot problems, and even set up a chat with a customer service representative.

Shop Their Store
Comcast has two stores in the area.  One is in Mt. Pleasant and the other in North Charleston.  Click here for addresses and store hours.

Telephone
You can contact Comcast by phone.  Their number is 1-800-934-6489

Tidelines Editors

(Image credits:  xfinity.com)

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