- Stay calm and speak clearly.
- Do not hang up until directed to by the 9-1-1 dispatcher.
- Answer the dispatcher’s questions promptly and to the point.
- Be able to provide location information and directions.
- Be as descriptive as possible. You may be asked to identify people or automobiles involved. The more information you can provide, the better the dispatcher will be able to prioritize your call and relay details to responding units.
- If the situation changes before help arrives, call 9-1-1 again and give the dispatcher an update.
- If you experience problems with the dispatcher or feel your call was handled inappropriately, ask to speak to the on-duty supervisor.
For a short informational video, click here.